Unlimited Technical Support Plan

Features Every EMKAL Client Receives

Asset Tracking
Service history, hardware, and software descriptions for every managed device
Remote Management
Technicians work on your systems remotely, reducing the need for on-site service
Knowledgebase
Up-to-date documentation describing your IT environment ensures consistency and continuity
Backups
Daily confirmation of backup success and immediate corrective action in the event of failure
Support Tickets
Request help and track service requests directly through an enterprise grade ticketing system
Uptime
Real-time tracking of critical assets and carefully scheduled maintenance to minimize disruptions
Security
Security updates for all systems, with regular event log monitoring
Fixed Pricing
Accurate prices on project quotes, and financial forecasting for IT expenses
Compliance
License, warranty, and subscription management preserves compliance and stability
Service Standards
Courteous technicians who work hard to solve every issue at the root
Business Review
A periodic and comprehensive IT report with clear recommendations for improvement

Desktops, Notebooks, and Mobile

  • Service desk in any country from 9-5 EST
  • e-mail / Outlook troubleshooting
  • PC maintenance and upgrades
  • Anti-virus, security patches
  • Mobile device management (tablets & phones)
  • Hardware procurement, installation, configuration
  • Word, Excel, Internet help
  • Line of Business Application troubleshooting
    • Intuit Quickbooks
    • Sage Accpac
    • Sage 50 Accounting
    • Microsoft Dynamics GP
    • Other ERP systems (Epicor, Goldmine, Fishbowl)
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Servers and Networking

  • Redundant, high-availability Server RAID, NAS, and SAN (e.g. Datacore) storage solutions
  • Network administration (DHCP, DNS, VPN, and NAT)
  • Implementation of firewall and gateway technology
  • Microsoft Specialists
  • Virtualization
  • Network support (routers, modems, switches)
  • Experts in:
    • Cisco
    • Sonicwall
    • Netgate
    • Ubiquti
    • Ruckus
    • VMWare ESXi
    • Microsoft Hyper-V
    • Oracle VirtualBox
    • Citrix ZenServer
    • Windows Server 2003, 2008 R2, 2012 R2
    • Active Directory, Group Policy
    • Exchange Server
    • Remote Desktop
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Corporate IT Infrastructure

  • Printer / scanner / fax setup, network printing
  • e-mail (setup, troubleshooting, anti-spam)
  • Database administration
  • License tracking, Asset management
  • Disaster Prevention
  • Shared Folders / Network Drives
  • New Computer Set-up Standards
  • Deployment via system imaging
  • Backup and Recovery
    • Granular
    • Image level
    • CrashPlan
    • Azure
    • Symantec
    • Veeam
    • Off-site rotation
    • Bare metal recovery
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