Hours

You can submit a support request 24 hours a day, 7 days a week through any of our automated methods.

Regular Hours of Operation

Our regular hours are 9AM to 5PM, Monday to Friday, Eastern Time. We are closed on Saturday and Sunday. Urgent after-hours support is available, please consult your Client Services Agreement (CSA).

Holiday Hours

New Year’s DayTuesday, January 1st 2019Closed
Family DayMonday, February 18th 2019Closed
Good FridayFriday, April 19th 2019Closed
Victoria DayMonday, May 20th 2019Closed
Canada DayMonday, July 1st 2019Closed
Civic HolidayMonday, August 5th 2019Closed
Labour DayMonday, September 2nd 2019Closed
Thanksgiving DayMonday, October 14th 2019Closed
Christmas DayWednesday, December 25th 2019Closed
Boxing DayThursday, December 26th 2019Closed
New Year’s DayWednesday, January 1st 2020Closed