If you think that saving dollars through outsourcing your IT needs means sacrificing support think again and think EMKAL. The EMKAL team is thorough, responsive, customer focused and budget sensitive. In less than six months they dispelled any misgiving I held about outsourcing and they improved our bottom line!
I love that the team at EMKAL always have the time to answer your questions. If they are not familiar with a specialized software they research and learn about it. Without computers we are almost shut down, EMKAL is dedicated to help our business run smoothly. Having EMKAL as our IT partner allows me to sleep better at night!
I would highly recommend EMKAL for your IT support. We first used EMKAL when we were hit with a virus that crippled our servers. We did not have in house IT support that could remedy the situation. We contacted EMKAL who responded immediately and quickly trouble shooted the issue and brought forward a recovery plan. EMKAL did an excellent job recovering our data and getting us back up and running again.
Since that time, we have completely outsourced all of our IT support to EMKAL. They are quick to respond and offer valid and cost effective solutions for our IT requirements.
Working with EMKAL has been a consistently positive experience. When our in-house IT manager retired, we were at a loss, left with no documentation or understanding of our infrastructure. In some sense, EMKAL came to save the day. They evaluated our set up and clearly explained where we had opportunities to save money and provide our employees with better technology. In addition to this consulting, their primary support services have been unmatched, with emergency technical issues being remediated before even our employees have noticed. All in all, EMKAL is an outstanding IT company with a fantastic team of employees.
Emkal is comprised of a great group of professionals able to handle anything we throw at them by way of technical support or service needs. Their capacity of service far exceeds anything an in-house team would be able to accomplish at a similar cost.
After having a one man shop look after our IT needs for years and then suddenly announcing they are moving on leaving us with no one, we were at a loss. Then of course Murphy’s law started to happen, trying to maintain our servers and the needs of our employees became a huge task until one morning on a month end it all came to a crashing halt. I got a referral for EMKAL and gave them a call. Within 1 ½ hours a the EMKAL team was able to identify the issue and fix it. We hired EMKAL that day as our IT provider and they are a great team to work with. We have been working with the EMKAL team to identify areas in our IT that we are weak in and started to implement the recommendations they have provided. I highly recommend EMKAL and their services.
EMKAL to our organization stands for Excellent customer service, effective and efficient Management of our IT needs, outstanding Knowledge to provide continuous support to our diversified team, so that there is no interruption of our business. Accommodation to suit our budget and last but not least, Latitude which provides us with flexibility and options to improve our systems in a cost effective manner.