Why do so many small and medium sized businesses choose managed IT services for their operations?
With rapidly evolving technologies, expanding capabilities and rising customer and contractual needs for compliance, managed IT services have become essential to stay relevant – and competitive.
Our pricing is determined by the size and complexity of the client’s IT infrastructure. The simplified checklist should be able to provide them with an estimate. Regarding pricing, though, we should point out that we charge a flat monthly rate for business hour support with no hidden fees. This means that we do not charge extra for on-site visits or remote monitoring and maintenance.
On average, we respond within 30 minutes, and approximately 60% of support tickets submitted by end users are resolved within one business day.
We offer unlimited support, meaning that our clients pay a flat monthly fee and can submit an unlimited number of support tickets. We do not sell “block time”, restrict which users can submit tickets, or in any other way place burden on our clients to ration IT help desk services.
Yes. Any employee can contact us directly by email or phone. Unlike some of our competitors, we do not place limits on the number of support tickets you can submit each month. This encourages staff to report small issues before they evolve into large issues which may cause protracted downtime.
Yes, we offer this service as an extension of our support plan at an hourly rate. Pre-approved users can contact EMKAL directly with urgent after-hour issues. A technician will respond within one hour and rectify the problem as quickly as possible. In order to mitigate these unexpected expenses, EMKAL recommends and implements redundant systems to prevent against unplanned downtime.
Yes, as part of your support contract we will evaluate the efficacy of your IT infrastructure, make recommendations for improvement, and help you to plan for upcoming IT expenditures.
COVID-19 UPDATE: Please note that EMKAL is categorized as an essential service and as such we are fully operational during the pandemic. Our staff are working remotely and continue to service our clients’ IT infrastructure and supporting work-from-home solutions. If your organization needs assistance with a remote work solution as part of your business continuity planning, please refer to our Routes Transport case study or contact us to see how we can help.