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Our remote helpdesk and onsite service teams fully support your existing infrastructure, your new infrastructure and every staff member at every location. We become your New IT Department.
Like a Home Inspector, our assessment team arrives onsite to evaluate your hardware, software and infrastructure. We gather data and produce a report on the strengths and improvements needed in your environment.
Our tactical team works directly with yours to mobilize on projects that provide direct business benefits and reduce risk to your operation. We deliver more than 200+ projects per year in the areas of workstation and server upgrades, mobile device management, virtualization, network upgrades and the “cloud” (software as a service).
An initial assessment will be conducted where we interview the decision-maker(s), understand the IT challenges and how it impacts business, and get a high-level overview of the systems. Based on this information, we put together a report of the challenges and proposed solutions as well as a proposal for our services.
Once the support contract is accepted, we then ask for the credentials to access all of the systems, and from there we can do a deep dive into the IT infrastructure. We put together an IT Report Card (ITRC) which we share with the client and update as we improve the IT environment.
Every year, we will conduct an annual review of the ITRC where we summarize the IT support, suggest further improvements, and if necessary adjust pricing to reflect increases in the support burden.
