An initial assessment will be conducted where we interview the decision-maker(s), understand the IT challenges and how it impacts business, and get a high-level overview of the systems. Based on this information, we put together a report of the challenges and proposed solutions as well as a proposal for our services.
Every year, we will conduct an annual review of the ITRC where we summarize the IT support, suggest further improvements, and if necessary adjust pricing to reflect increases in the support burden.
COVID-19 UPDATE: Please note that EMKAL is categorized as an essential service and as such we are fully operational during the pandemic. Our staff are working remotely and continue to service our clients’ IT infrastructure and supporting work-from-home solutions. If your organization needs assistance with a remote work solution as part of your business continuity planning, please refer to our Routes Transport case study or contact us to see how we can help.