Pricing

Complexity-Based Pricing

At EMKAL, we support our clients’ full IT infrastructure and not just their workstations. For this reason, our quotes are based on the unique IT complexity of your organization and not a simple workstation count. We then fine tune pricing as we understand your organization’s unique support demand.

Our clients with at least 10 workstations typically fit into the following three categories:

Low complexity

Under $60/workstation/month

Single site located in the West GTA
No on-premise servers; all cloud-based (e.g. Office 365)
Windows 10 Pro on all workstations
Limited networking hardware, all modern
Common software deployed (e.g. Microsoft Office, Acrobat Reader)
Third-party managed phone solution

Moderate complexity

$60-$85/workstation/month

Multiple sites across the West GTA
On-premise warrantied servers running supported operating systems (e.g. Windows Server 2016 or 2019)
Standard user VPN (e.g. L2TP/IPsec, OpenVPN)
Standard VoIP solution which requires support (e.g. RingCentral, Avaya, 3CX)
Windows 10 Pro or Home on all workstations
Warrantied networking hardware
Various off-the-shelf software deployed (e.g. WMS, CRM, ERP)
Some employees work from home

High complexity

Over $85/workstation/month

Multiple sites extending beyond the West GTA
On-premise out-of-warranty servers running unsupported operating systems (e.g. Windows Server 2003 or 2008)
Proprietary VPN (e.g. GlobalProtect, AnyConnect)
Custom VoIP solution (e.g. Asterisk PBX)
Some workstations running Windows 7/8/8.1
Out-of-warranty networking hardware
Specialized, custom, and/or open source software deployed
Real-time failover/high uptime requirements
Off-site workforce (e.g. construction site trailers, mobile teams)

Pricing FAQ

Currently my organization has moderate complexity but I want to become low complexity. How would you quote for this?

We quote your support plan based on your current state and work with you to plan the necessary projects to reduce your complexity. Once these projects have been completed, we would reduce your monthly support plan pricing accordingly, regardless of where you are in your contract term.

I’m not sure which category my organization fits into. How can I know for sure?

The best way is to contact us or book a one-on-one chat with one of our experts. We will ask specific questions about your IT infrastructure and give you an estimate over the phone.

Do I need to commit to a long-term contract?

We typically sign a one-year contract with our clients. However, if you are not satisfied with the service you receive within the first 3 months, you can cancel with no penalty.

My IT provider left and I don’t know what to do. Can EMKAL help?

Yes, we will work with you to maintain and restore your services so you can get back to business as usual.

I am dissatisfied with my current IT provider and am interested in EMKAL’s service offering. How should I proceed?

Give us a call! We’ll give you a quote over the phone and advise you on how best to facilitate a smooth transition.

Book an IT Evaluation with us!

We’d love to hear from you and answer any questions you might have about the complexity of your current IT state. You can book a one-on-one chat with an expert who will be able to help you make better sense of your IT infrastructure.