Technical Support

Unlimited Technical Support Plan

Features Every EMKAL Client Receives

  • Asset Tracking: Service history, hardware, and software descriptions for every managed device
  • Remote Management: Technicians work on your systems remotely, reducing the need for on-site service
  • Knowledgebase: Up-to-date documentation describing your IT environment ensures consistency and continuity
  • Backups: Daily confirmation of backup success and immediate corrective action in the event of failure
  • Support Tickets: Request help and track service requests directly through an enterprise grade ticketing system
  • Uptime: Real-time tracking of critical assets and carefully scheduled maintenance to minimize disruptions
  • Security: Security updates for all systems, with regular event log monitoring
  • Fixed Pricing: Accurate prices on project quotes, and financial forecasting for IT expenses
  • Compliance: License, warranty, and subscription management preserves compliance and stability
  • Service Standards: Courteous technicians who work hard to solve every issue at the root
  • Business Review: A periodic and comprehensive IT report with clear recommendations for improvement

Desktops, Notebooks, and Mobile

  • Service desk in any country from 9-5 EST
  • e-mail / Outlook troubleshooting
  • PC maintenance and upgrades
  • Anti-virus, security patches
  • Mobile device management (tablets & phones)
  • Hardware procurement, installation, configuration
  • Word, Excel, Internet help
  • Line of Business Application troubleshooting
    • Intuit Quickbooks
    • Sage Accpac
    • Sage 50 Accounting
    • Microsoft Dynamics GP
    • Other ERP systems (Epicor, Goldmine, Fishbowl)

Servers and Networking

  • Redundant, high-availability Server RAID, NAS, and SAN (e.g. Datacore) storage solutions
  • Network administration (DHCP, DNS, VPN, and NAT)
  • Implementation of firewall and gateway technology
  • Microsoft Specialists
  • Virtualization
  • Network support (routers, modems, switches)
  • Experts in:
    • Cisco
    • Sonicwall
    • Netgate
    • Ubiquti
    • Ruckus
    • VMWare ESXi
    • Microsoft Hyper-V
    • Oracle VirtualBox
    • Citrix ZenServer
    • Windows Server
    • Active Directory
    • Group Policy
    • Exchange Server
    • Remote Desktop Services

Corporate IT Infrastructure

  • Printer / scanner / fax setup, network printing
  • e-mail (setup, troubleshooting, anti-spam)
  • Database administration
  • License tracking, Asset management
  • Disaster Prevention
  • Shared Folders / Network Drives
  • New Computer Set-up Standards
  • Deployment via system imaging
  • Backup and Recovery
    • Granular
    • Image level
    • CrashPlan
    • Azure
    • Symantec
    • Veeam
    • Off-site rotation
    • Bare metal recovery