IT Support & Help Desk

Unlimited Technical Support Features
Every EMKAL Client Receives

  • Asset Tracking: Service history, hardware, and software descriptions for every managed device.
  • Remote Management: Technicians work on your systems remotely, reducing the need for on-site service.
  • Knowledgebase: Up-to-date documentation describing your IT environment ensures consistency and continuity.
  • Backups: Daily confirmation of backup success and immediate corrective action in the event of failure.
  • Support Tickets: Request help and track service requests directly through an enterprise grade ticketing system.
  • Uptime: Real-time tracking of critical assets and carefully scheduled maintenance to minimize disruptions.
  • Security: Security updates for all systems, with regular event log monitoring.
  • Fixed Pricing: Accurate prices on project quotes, and financial forecasting for IT expenses.
  • Compliance: License, warranty, and subscription management preserves compliance and stability.
  • Service Standards: Courteous technicians who work hard to solve every issue at the root.
  • Business Review: A periodic and comprehensive IT report with clear recommendations for improvement.

Desktops, Notebooks, and Mobile

Desktop Support Services
  • Service desk in any country from 9-5 EST
  • E-mail / Outlook troubleshooting
  • PC maintenance and upgrades
  • Anti-virus, security patches
  • Mobile device management (tablets & phones)
  • Hardware procurement, installation, configuration
  • Word, Excel & Internet help
  • Line of Business Application troubleshooting
  • Intuit Quickbooks
  • Sage Accpac
  • Sage 50 Accounting
  • Microsoft Dynamics GP
  • Other ERP systems (Epicor, Goldmine, Fishbowl)

Servers and Networking

  • Redundant, high-availability Server RAID, NAS, and SAN (e.g. Datacore) storage solutions
  • Network administration (DHCP, DNS, VPN, and NAT)
  • Implementation of firewall and gateway technology
  • Microsoft Specialists
  • Virtualization
  • Network support (routers, modems, switches)
  • Experts in:
  • Cisco
  • Sonicwall
  • Netgate
  • Ubiquti
  • Ruckus
  • VMWare ESXi
  • Microsoft Hyper-V
  • Oracle VirtualBox
  • Citrix ZenServer
  • Windows Server
  • Active Directory
  • Group Policy
  • Exchange Server
  • Remote Desktop Services
Helpdesk Technical Desktop Support

Corporate IT Infrastructure

Technical Support
  • Printer / scanner / fax setup, network printing
  • E-mail (Setup, troubleshooting & anti-spam)
  • Database administration
  • License tracking, Asset management
  • Disaster Prevention
  • Shared Folders / Network Drives
  • New Computer Set-up Standards
  • Deployment via system imaging
  • Backup and Recovery
  • Granular
  • Image level
  • CrashPlan
  • Azure
  • Symantec
  • Veeam
  • Off-site rotation
  • Bare metal recovery

Do You Want To Boost Your Business?

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