About Us
Our Vision, Mission, and Values
EMKAL’s Management Approach
Our Leadership Team
IT Services
Managed IT Services
Project Management
Software Development
Our Service Area
EMKAL VoIP
Material Tracking
Pricing
TESTIMONIALS
CONTACT US
Menu
About Us
Our Vision, Mission, and Values
EMKAL’s Management Approach
Our Leadership Team
IT Services
Managed IT Services
Project Management
Software Development
Our Service Area
EMKAL VoIP
Material Tracking
Pricing
TESTIMONIALS
CONTACT US
IT Support & Help Desk
Unlimited Technical Support Features
Every EMKAL Client Receives
Asset Tracking: Service history, hardware, and software descriptions for every managed device.
Remote Management: Technicians work on your systems remotely, reducing the need for on-site service.
Knowledgebase: Up-to-date documentation describing your IT environment ensures consistency and continuity.
Backups: Daily confirmation of backup success and immediate corrective action in the event of failure.
Support Tickets: Request help and track service requests directly through an enterprise grade ticketing system.
Uptime: Real-time tracking of critical assets and carefully scheduled maintenance to minimize disruptions.
Security: Security updates for all systems, with regular event log monitoring.
Fixed Pricing: Accurate prices on project quotes, and financial forecasting for IT expenses.
Compliance: License, warranty, and subscription management preserves compliance and stability.
Service Standards: Courteous technicians who work hard to solve every issue at the root.
Business Review: A periodic and comprehensive IT report with clear recommendations for improvement.
Desktops, Notebooks, and Mobile
Service desk in any country from 9-5 EST
E-mail / Outlook troubleshooting
PC maintenance and upgrades
Anti-virus, security patches
Mobile device management (tablets & phones)
Hardware procurement, installation, configuration
Word, Excel & Internet help
Line of Business Application troubleshooting
Intuit Quickbooks
Sage Accpac
Sage 50 Accounting
Microsoft Dynamics GP
Other ERP systems (Epicor, Goldmine, Fishbowl)
Servers and Networking
Redundant, high-availability Server RAID, NAS, and SAN (e.g. Datacore) storage solutions
Network administration (DHCP, DNS, VPN, and NAT)
Implementation of firewall and gateway technology
Microsoft Specialists
Virtualization
Network support (routers, modems, switches)
Experts in:
Cisco
Sonicwall
Netgate
Ubiquti
Ruckus
VMWare ESXi
Microsoft Hyper-V
Oracle VirtualBox
Citrix ZenServer
Windows Server
Active Directory
Group Policy
Exchange Server
Remote Desktop Services
Corporate IT Infrastructure
Printer / scanner / fax setup, network printing
E-mail (Setup, troubleshooting & anti-spam)
Database administration
License tracking, Asset management
Disaster Prevention
Shared Folders / Network Drives
New Computer Set-up Standards
Deployment via system imaging
Backup and Recovery
Granular
Image level
CrashPlan
Azure
Symantec
Veeam
Off-site rotation
Bare metal recovery
Do You Want To Boost Your Business?
Drop us a line and keep in touch
Contact Us
Get an IT Assessment
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