IT Support & Help Desk

Unlimited Technical Support Features
Every EMKAL Client Receives

Asset Tracking: Service history, hardware, and software descriptions for every managed device.
Remote Management: Technicians work on your systems remotely, reducing the need for on-site service.
Knowledgebase: Up-to-date documentation describing your IT environment ensures consistency and continuity.
Backups: Daily confirmation of backup success and immediate corrective action in the event of failure.
Support Tickets: Request help and track service requests directly through an enterprise grade ticketing system.
Uptime: Real-time tracking of critical assets and carefully scheduled maintenance to minimize disruptions.
Security: Security updates for all systems, with regular event log monitoring.
Fixed Pricing: Accurate prices on project quotes, and financial forecasting for IT expenses.
Compliance: License, warranty, and subscription management preserves compliance and stability.
Service Standards: Courteous technicians who work hard to solve every issue at the root.
Business Review: A periodic and comprehensive IT report with clear recommendations for improvement.

Redundant, high-availability Server RAID, NAS, and SAN (e.g. Datacore) storage solutions
Network administration (DHCP, DNS, VPN, and NAT)
Implementation of firewall and gateway technology
Microsoft Specialists
Virtualization
Network support (routers, modems, switches)
Experts in: